telkomwd Privacy Policy — How We Protect Your Data
This page transparently explains how telkomwd collects, uses, and protects the personal data of its users. We are committed to maintaining your trust through high security standards.
Last updated: January 2024
1. Data We Collect
When you register and use the telkomwd service, we collect several categories of data to ensure the service runs properly and securely. The data collected includes information you provide directly as well as data gathered automatically during your use of the platform.
Account information includes your full name, email address, phone number, date of birth, and login credentials entered during registration. This data is required to create and manage your account and to verify your identity in accordance with the platform's security requirements.
Device and browser data includes device type, operating system, browser version, IP address, and language settings. This information is collected automatically to ensure optimal platform display and performance, particularly for users accessing via Android or iOS smartphones.
Payment information such as account holder name, bank account number or digital wallet details (DANA, OVO, GoPay), and transaction history in Indonesian Rupiah (IDR) are collected to process deposits and withdrawals. Sensitive card or account data is not stored directly on our servers but is processed through an encrypted payment gateway.
Usage data includes pages visited, session duration, features used, and game preferences. This data helps us improve the user experience and deliver relevant content.
2. Purpose of Data Use
The data we collect is used exclusively to support the operation of the telkomwd service and to enhance the user experience. We do not use data for purposes unrelated to your use of the platform.
- Securely creating, verifying, and managing user accounts.
- Processing financial transactions in IDR accurately and on time.
- Sending important notifications regarding your account, transactions, or service changes.
- Detect and prevent fraudulent activity, unauthorized access, or misuse of the platform.
- Analyzing usage patterns to improve platform performance and features.
- Fulfilling legal and regulatory obligations applicable in Indonesia.
- Providing effective customer support when you submit a question or complaint.
telkomwd will never sell your personal data to third parties for marketing purposes or any other commercial use without your explicit consent.
3. Cookies and Tracking Technologies
telkomwd uses cookies and similar technologies to enhance platform functionality and deliver a more personalized experience. Cookies are small text files stored on your device when you visit our platform through a browser.
Essential cookies are required for the platform to function correctly, including keeping your login session active and remembering your language preferences. Without these cookies, some platform features will not work as intended.
Analytics cookies help us understand how users interact with the platform — which pages are visited most often, how long sessions last, and which regions users are accessing from. This data is processed in aggregate and does not directly identify individuals.
Functional cookies store your preferences such as display settings and your favorite game category selections, so you do not need to reconfigure them each time you open the platform.
You can manage or disable cookies through your browser settings. Please be aware that disabling essential cookies may affect your ability to use certain platform features normally.
4. Data Storage and Security
The security of your personal data is telkomwd's top priority. All collected data is stored on servers protected with 256-bit SSL encryption, the same standard used by leading digital banking institutions. Access to user data is restricted to staff who require that information to carry out their responsibilities.
Your account data and transaction history are retained for as long as your account is active and for the period required after account closure to meet legal obligations and internal audit requirements. Once the retention period ends, data will be securely deleted from our systems.
We routinely conduct security audits and system updates to ensure protection against the latest threats. That said, no security system can guarantee 100% protection in absolute terms. We encourage users to keep their passwords confidential and to immediately report any suspicious activity to our support team.
5. Sharing Data with Third Parties
telkomwd may share user data with selected third parties in specific, limited, and clearly defined situations. Such sharing occurs only when strictly necessary to operate the service or to fulfill legal obligations.
Payment service providers receive the transaction information required to process deposits and withdrawals in IDR via local payment methods such as bank transfers and digital wallets. These providers are required to comply with strict data security standards.
Legal and regulatory authorities may receive user data when required by applicable law in Indonesia, such as in cases involving fraud or money laundering investigations. In such circumstances, we will fully comply with the applicable legal procedures.
Outside of the situations described above, telkomwd will not transfer, sell, or disclose your personal data to any party without your prior consent.
6. User Rights Over Personal Data
As a telkomwd user, you hold a number of rights over your personal data that we fully respect. You may exercise these rights through the platform's official support channels at any time.
- Right of access: You have the right to request a copy of the personal data we hold about you, including your account and transaction history.
- Right of rectification: If your data is inaccurate or out of date, you may ask us to correct it through your account settings or by contacting customer support.
- Right of erasure: You may request the deletion of your personal data, noting that this request may be limited where a legal obligation requires us to retain certain data.
- Right to restriction of processing: You may ask us to restrict how we process your data under certain conditions, for example while the accuracy of that data is being verified.
- Right to object: You have the right to object to the processing of your data for specific purposes, including profile-based analytics.
To submit a request related to any of the rights above, please contact our support team by email at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable regulations. Further information about our services is available on the FAQ.
7. Policy Changes and How to Contact Us
telkomwd reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable regulations. Users will be notified of any significant changes via a platform notification or registered email before the changes take effect.
We encourage you to review this page periodically to stay informed about the current privacy practices in effect. The date of the most recent update is always displayed at the top of this document for easy reference.
If you have any questions, concerns, or would like to submit a request regarding your personal data, our team is ready to help. Contact us by email at [email protected] or visit the page FAQ page for answers to common questions about privacy and account security.
Continued use of the platform after an updated policy is published constitutes acceptance of those changes. We are committed to always managing your data with full integrity and transparency, as expected by users across Indonesia.
Have a Question About Your Data Privacy?
Contact the telkomwd support team or read the FAQ for further information about data protection and the security of your account.